Using phones to order food in restaurants has become commonplace. There is no longer direct interaction with waitstaff, unless in a high-end restaurant. Otherwise, most workers in restaurants are now food servers and cooks. Other areas where phones are necessary (and have been for a while): health forms when crossing the border; paying bills; making healthcare appointments, and; finding one’s way around the city. I don’t know that I’ve seen a paper map for sale (outside of proper bookstores) in years. Used to be, every kiosk sold maps that were constantly being upgraded. It strikes me how difficult it is to navigate the city without a smart phone, even as it is more difficult to use many apps without an identity number. Indeed, I sometimes wonder how much of what I take for granted is a result of opening accounts before they were all consolidated via phones and identity numbers.